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Destroyed Troubleshoot (markdown)

Nicolas Lœuillet 2023-07-06 14:29:17 +02:00
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Troubleshoot.md

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# All the articles I want to fetch can't be saved !
If all of your articles are named _Article not found_ and without content, your webserver configuration may be to blame.
Let's see how you can fix this. You will need a shell access with root access. If you're using shared hosting, get in touch with your hosting provider.
Open the shell and type :
`ping google.com`
If you have this message :
```
destination host unreachable
```
In that case, your network configuration has something going wrong. Talk to your network administrator or try spending several hours by looking up Google results for this error trying to fix it. ;)
If you get results such as :
```
64 bytes from your.ip.adress.here : icmp_seq=1 ttl=46 time=91.1 ms
```
you have a functionning connexion, at least towards Google. Now let's try doing it with the domain name of the website you need to save. For instance, let's do : `ping wallabag.org`
If the host is unreachable, your network must be blocking some websites (or maybe a lot). Go talk to these networks admins hidden behind their screens and kindly ask them to do something about it.
Finally, you can also install wget, do
`wget myURLIWantToSave`
and open the saved page with a basic text editor (not emacs, I said basic). If all the content is present into the webpage, there is great chances something's wrong with your wallabag installatin and you just read all this text for nothing. Go and [open an issue](https://github.com/wallabag/wallabag/issues/new) now !